The Consultant, Technical Solutions role serves as a senior technical and strategic liaison for Visa/CyberSource Strategic Technical Partners. This role manages a portfolio of high鈥憊alue, complex partner relationships and is accountable for driving end鈥憈o鈥慹nd solution success across integration, optimization, and ongoing operational support.
The Consultant partners with executive, business, and technical stakeholders at strategic partners to design, implement, and evolve comprehensive, enterprise鈥慻rade payment integrations and support models. This individual plays a critical advisory role in aligning partner technical capabilities and business objectives with CyberSource's product strategy, ensuring scalable, resilient, and high鈥憄erforming integrations across a shared merchant base.
Responsibilities:
- Act as primary technical point of contact for high value Visa/CyberSource technical partners, addressing any technical, process, and service challenges or questions that may arise.
- Own the technical relationship with assigned partners, ensuring partner solutions are architected, implemented, and maintained in alignment with CyberSource best practices and product strategy.
- Ensure that new and supplemental CyberSource partner solution integration projects are properly understood and implemented by partner resources.
- Provide consultative guidance on partner and merchant onboarding, integration, implementation, migration, and ongoing support processes across CyberSource products and services.
- Manage escalations against CyberSource platform and product issues with the partner until resolved.
- Work collaboratively with the designated account teams to ensure that excellent client service delivery is offered consistently through consultation, trainings, and continual communications.
- Advocate product enhancement requests within CyberSource/Visa cross-functional teams.
- Lead in proposing functional and process improvements to internal and external parties, coordinating multiple departments and functions in their effort to deliver CyberSource products.
- Maintain Subject Matter Expertise level knowledge of CyberSource integrations, products, and services through supplemental training and self-managed education.
- Drive knowledge sharing by contributing to documentation, best practices, playbooks, and internal forums to elevate overall team capability and consistency.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.