Senior Client Manager

About the Job

CGA’s Senior Client Managers work closely with many of the world’s leading drink brands to help them make better and more informed decisions.   Managing a portfolio of world renowned clients, the Senior Client Manager builds & maintains strong & long-lasting peer to peer relationships with key stakeholders & decision makers. As an expert on both the market and CGA’s suite of services, the Snr Client Manager identifies & implements the most appropriate projects or solutions in order to exceed our client’s ROI & service expectations.  

Demonstrating great leadership skills, the Snr Client Manager is a mentor for their Graduate Client Managers & Client Managers.  Supporting and motivating the team to not only achieve the team & business objectives, but their team’s own personal development goals.   The Snr Client Manager is always a custodian of CGA’s culture & core values. 

Main Duties & Responsibilities 

Standard Reporting deliveries 

• In conjunction with ID and CL, ensure all CS validation of OPMS is complete 

• First line support to CM, supporting where necessary the stakeholder engagement required to deliver database/reporting developments via Discover platform or proprietary internal reporting solutions 

Analysis & Presentation Creation 

• Oversee the delivery of all work & presentations for the client within your working vertical, ensuring work is delivered to the highest standard & on time. 

• Interpret & deconstruct client briefs to ensure true client requirements are met 

• Recommend & provide guidance on methodologies, advanced analytics & use of additional CGA services where necessary in conjunction with Insight Director 

• Project manage all client briefs & liaise with all client stakeholders to ensure alignment on timescales, progress & output in conjunction with Insight Director 

• Review story board & presentation structure in relation to brief, providing feedback & advice for enhancements where necessary 

• Set regular milestones for project review with your ID, ensuring all work is completed to a high quality & in a timely manner  

• Conduct final review of key presentations in conjunction with ID where appropriate, applying advanced market understanding & strategic thinking to ensure all presentations provide the client with SMART recommendations which are in line with their business objectives 

Client Management 

• Responsible for delivering excellent customer service at all times 

• Ensure all contractual obligations are met 

• Ensure all meetings/ on-sites are well planned to achieve optimum client engagement 

• Grow network of stakeholders across client businesses, building & maintaining strong peer to peer relationships, aligning with CL on engagement strategy for key accounts 

• Support CGA’s complete service offering, & confidently promote USPs of CGA services vs competitor alternatives to stop opportunities that will then be picked up by commercial team 

• Gain regular client feedback on all aspects of CGA service, feeding back to Insight Director and Consultant Lead to inform CGA’s ongoing client strategy 

• Investigate & solve any client problems, complaints or data queries with support from ID or CL where appropriate 

• Draw on CGA services, market expertise & understanding of client business to advise client on how to achieve their goals in the most effective manner 

• Work with Insight Director and Consultant Leads to identify opportunities for board level engagement & strategic consultancy prospects 

• Support Client with onboarding of NIQ/CGA proprietary tools (i.e. Discover, Distiller, Power BI solutions) through planning of   

Leadership 

• Demonstrate role model behavior - live CGA’s vision, mission statement & values 

• Demonstrate intellectual integrity, ensure your actions fit your words 

• Successfully manage & motivate the team to fulfil all business responsibilities 

• Contribute regularly to review of development plan alongside your Insight Directors 

• Committed to continuous coaching outside of the structured training plan 

• Co-ordinate & run training sessions where necessary 

• Engage team through great communication & facilitating opportunities for development;  inspiring & helping them see how what they do connects 

• Demonstrate commitment to ensuring team wellbeing 

• Demonstrate great leadership amongst peer group as well as within own team 

• Manage up effectively & seek out ID expertise where necessary 

Qualifications 

• Min 3+ Years of experience in FMCG, Hospitality or On trade
• Ability to deliver quickly in a fast-paced environment and independently overcome challenges.

• A positive and collaborative attitude and proven experience in working cross-functionally with internal teams to drive customer success and achieve business goals. 

• Strong analytical and problem-solving skills, with the ability to develop actionable insights. 

• Excellent communication and presentation skills.

Core Behavioral Traits 

• Wow with every delivery & Results focused  

• Value people & the benefit of teamwork – care for the team & consider needs of all 

• Proactive & determined approach with a ‘can do’ attitude 

• A great leader & mentor, & Proud of what we do

• Positive, show integrity & responsibility  

• Own the question & be the expert 

• Show initiative, innovation & a strong desire to improve own self & the business 

• Take decisions with long term perspective 

What You Get

• Private Medical Insurance
• Flexible working environment 
• Learning & Development 
• Great team culture 

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