Role & Job purpose
As the Head of Training for Compliance Operations, you are the strategic architect of the central training infrastructure enabling our global FinCrime teams to operate with excellence. In this pivotal Level 7 leadership role, you lead a high performing unit of senior leads and experts. Your mission is to own the development of foundational competencies, proficiency training, and L&D programs across first line Compliance Operations bridging the gap between rigorous regulatory expectations and a seamless experience. By leading strategic, organization level initiatives and partnering closely with each domain, you ensure operational processes are executed flawlessly and we build a highly skilled team of subject matter experts and leaders.
Job Responsibilities
Strategy and execution
Global L&D Ownership: Partner with each domain in Compliance Operations to design and execute a scalable, mastery based training and onboarding curriculum, covering both core competencies and deep specializations including a ‘Financial Crime’ academy to internally certify specialists.
Foundational competencies: Set clear competencies and requirements across the different job levels and map our current workforce against these expectations.
Team Lead toolkit: Build SOPs and team lead tool kits to standardise and provide more guidance and support to leadership.
Leadership programme: Create a leadership programme to develop junior managers into high performing Senior Leaders.
Speed to Proficiency: Actively reduce the time it takes for new hires to reach full operational productivity through analysing data and agent feedback to redesign the training programme.
Process Optimization: Lead initiatives to standardize global training frameworks to reduce operational costs.
Automation & Efficiency: Collaborate with tech teams to integrate AI-driven automation, workload deflection, and strategic outsourcing into the training and operations lifecycle.
Error feedback: Design the feedback loop so that errors and customer pain points loop back into future training sessions.
Regulatory alignment and governance
Regulatory Liaison: Act as the main point of contact for 2/3LOD Line Compliance to ensure all training meets regulatory expectations including meticulous documentation where we are always 100% audit ready.
Standards Ownership: Updating training curricula to reflect evolving global regulations and internal risk appetites.
Periodic review: Regularly review documentation in each Compliance Operations domain to ensure they are adhering to prescribed governance practices.
People Leadership
Lead a "Team of Leads": Manage and coach a senior team of experts, fostering a culture of high accountability and operational precision.
Pipeline Development: Build clear career paths and mentorship programs to prepare direct reports for future senior leadership roles within the company.
Well-being & Performance: Balance high performance standards with a supportive environment, ensuring the team can meet rigorous compliance demands sustainably.