The GTM AI Acceleration team exists to transform how ServiceNow's go-to-market organization works. Not by adding AI on the margins, but by embedding it into the core of how our sales and sales operations teams operate, decide, and grow. Our mission is to deploy the AI systems behind accelerated and scalable growth.
We sit at the intersection of strategy and execution, partnering with Sales, Sales Operations, and broader GTM functions to identify where AI can eliminate friction, surface insight, and unlock capacity at scale. Our work spans two key areas: AI for Sales and AI for Sales Ops, each focused on turning AI potential into measurable business impact.
The Project Manager is responsible for driving operational excellence across GTM AI Acceleration initiatives, with an additional focus on managing our AI Board program. This role ensures speed, consistency, and scalability, allowing core teams to focus on high-value activities while maintaining strong relationships and performance with internal stakeholders.
Key Responsibilities
A Day in the Life
Your morning may start providing an executive update on all GTM AI Acceleration projects for sales, including impact results for those projects that are “live”. After this, you join the AI Board Operating Committee call, which you’ve organized, and manage the agenda for the different teams to present their prioritized list of initiatives; you help identify next steps, challenges, and coordinate work across teams.
In the afternoon, you have a conversation with the Director of GTM AI Acceleration for Sales to strategize on capacity required for each project, and how this will impact the timeline for delivery. You capture this information and update all internal project plans for senior leadership to have a real-time updated view of execution. Finally, you meet with the Adoption Expert to double check on adoption metrics and recommend communications’ timelines.