Role Scope
Maintaining consistent and high level execution of recurring responsibilities within the designated domain;
Supporting own team in reaching main performance metrics targets and SLA's set to Operations organisation;
Meeting individual SLA's and KPI's set for the role;
Investigating, solving and escalating any issues connected to respective domain in a timely manner;
Acting as the first level escalation point on the cases and crisis level within own domain, and handling incidents in your area of expertise;
Following operational procedures and keeping track of critical updates;
Supporting stakeholders in solving complex problems related to their area of ownership and ensuring timely and relevant communication;
Driving product and process improvement in their domain in collaboration with stakeholders;
Coordinating product and processes related risk assessment and mitigation initiatives;
Supporting or owning training and mentoring responsibilities of new and existing specialists.