Roles & Responsibilities :
Hi Vijetha, i'm unable to raise it. here's the JD - Job Description
About the Role:
We are seeking an experience Lead for Transport Management to lead and transform our multi-city transport operations. The role will focus on technology integration, cost optimization, and regulatory compliance, ensuring a superior transport experience for all employees across locations.
Key Responsibilities:
Strategic Transport Leadership:
Improve the overall transport experience aligned with business growth and employee satisfaction. Implement the long-term vision and strategy for employee transportation in alignment with organizational goals.
Drive sustainability initiatives, including the adoption of green commute options and reduction of carbon footprint.
Develop and maintain incident management protocols (accidents, vehicle breakdowns, strikes, etc.).
Operational Excellence
Oversee daily transportation operations, ensuring punctuality, safety, and service quality.
Design, optimize, and monitor routes and schedules for efficiency and cost-effectiveness.
Establish and enforce Standard Operating Procedures (SOPs) for all transportation activities.
Technology Enablement and Automation:
Implement and manage Transport Management Systems (TMS), GPS tracking solutions, route planning tools, and automate daily MIS reporting across all sites.
MIS Management:
Generate, analyze, and present detailed MIS reports for management reviews, vendor evaluations, and operational improvements.
Integration of dashboards designed to provide actionable insights for Management and Senior Leadership.
Vendor and Stakeholder Management:
Establish strong vendor relationships, monitor service-level agreements (SLAs), and coordinate effectively with leadership and support teams.
Serve as the primary point of contact for local authorities and regulatory bodies.
Employee Experience
Monitor employee satisfaction with transportation services through surveys and feedback mechanisms.
Address escalations, complaints, and special requests promptly and professionally.
Communicate transportation policies, schedules, and changes transparently to all employees.
Innovation and Sustainability:
Expand sustainability efforts by setting measurable targets for carbon footprint reduction (e.g., transitioning to electric or hybrid fleets).
Collaborate with environmental teams or external partners to align transport operations with corporate sustainability goals.
Preferred Attributes:
Experience handling employee transport operations across large campuses and BPO environments.
Exposure to sustainable mobility programs (Electric Vehicles, Carbon Reduction Initiatives).
Willingness to travel across operational locations based on business needs.