As a Client Director, you'll serves as the senior leader responsible for driving strategic growth, client engagement, and operational excellence across a major retail client account. This role requires a proven ability to lead cross-functional teams, manage complex client relationships, and deliver insights that influence top-to-top decisions. Acting as the voice of the client internally, the Client Director ensures alignment with NIQ’s commercial objectives and fosters long-term partnerships.
Responsibilities
Strategic Leadership
- Own the retail client relationship and act as a trusted advisor to senior stakeholders.
- Align account strategy with NIQ’s broader commercial objectives.
- Champion thought leadership initiatives and deliver actionable insights leveraging NIQ data and tools.
Client Engagement & Growth
- Manage client relationships and champion their objectives internally.
- Identify and translate client needs into actionable revenue opportunities.
- Lead contract negotiations (MSA, LSA) and ensure compliance with legal and InfoSec requirements.
- Drive revenue growth through renewals, upsells, and new solution adoption.
Team Leadership
- Manage and mentor a team of Client Managers, Associate Client Directors, and Analysts.
- Foster a culture of collaboration, accountability, and continuous improvement.
Operational Excellence
- Oversee delivery quality, data integrity, and adherence to SLAs.
- Partner with internal teams to ensure seamless execution.
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