You will support the Manager, Media in overseeing ServiceNow鈥檚 Global and Americas paid media campaigns executed through our agency partner. This role plays a critical quality-control and operational support function, ensuring media activations align with strategic objectives, COE standards, technical requirements, and approved budgets.
You will act as a critical second set of eyes鈥攑roactively identifying discrepancies, mitigating risks, and ensuring campaigns are delivered accurately, on time, and within budget.
Job Responsibilities:
Campaign Tracking & Oversight
Maintain and update campaign status trackers for live, launching, and completed initiatives.
Monitor regional budget pacing and spend accuracy, identifying anomalies and ensuring alignment with approved Activation Plans.
Maintain a comprehensive audit trail, including screenshot documentation as proof of media placements.
Track agency deliverables (media plans, performance reports, invoices) and proactively follow up as deadlines approach.
Quality Assurance & Execution Validation
Partner with internal Ad Operations teams to conduct spot checks on live campaigns, ensuring accurate execution.
Execute QA and setup validation protocols to confirm agency activations reflect approved targeting, measurement frameworks, and strategic briefs.
Escalate discrepancies or concerns to the Manager for agency resolution.
Budget & Financial Support
Log invoices and update budget trackers to reflect actual spend.
Support monthly budget reconciliation by comparing agency invoices against platform-reported spend.
Maintain organized documentation of insertion orders (IOs), invoices, and financial records.
Agency Coordination
Serve as the first point of contact for routine agency inquiries and requests.
Coordinate recurring meetings between the Manager and agency partners, tracking action items through completion.
Collect and compile weekly and monthly performance data to support campaign performance reviews.
Cross-Functional Collaboration
Track delivery of creative assets from internal teams to agency partners.
Ensure target account lists are delivered to the agency on schedule.
Coordinate campaign timelines across Creative, ABM, and Digital Experience teams to maintain execution alignment.