As a Client Manager, you'll be part of a team of experienced industry insights experts with the main goal to delight clients; supporting them for informed business decisions through delivery of analysis and insights on industries, markets and consumers using NIQ data with NIQ tools, following NIQ standards. You'll also be responsible for strong execution of the Service Model as well as guiding and coaching more junior members.
Responsibilities:
- Work as a master of propriety NIQ tools and metrics and use these to help solve clients' business questions.
- Work closely with the CS Consultants to transform customer experience.
- During briefing sessions, independently respond to field business questions and develop analytical outlines that leverage multiple NIQ solutions into a cohesive story.
- Simplify/visualize data and translate numbers into a compelling story for clients with insightful callouts and actionable recommendations.
- Prepare and present insights/recommendations as per Academy Silver graduate level; i.e. always using SCQA and AP efficiently.
- Drive customer satisfaction through analyses and delivery of relevant and impactful insights.
- Lead generation: Identify revenue leads in an independent way and take ownership in partnering with AD to convert these into revenue opportunities.
- Execute strongly based on the service model.
- Take the initiative to remove roadblocks when they arise.
- Lead by example, guide and coach junior members.
- Champion an initiative within the business unit and provide guidance to peers in that specific area, also accountable for delivering as per the KPI on this area.
- Lead Thought Leadership Projects.
- Client briefing: In-market: Ensure client briefing is received as per the briefing form with all areas filled. Ask questions to client to probe and understand the real issue. Guides and supports junior on the same. Hub: Ensure briefing document is received from the in-market with all areas complete. Ask in-market teams for clarity. Guides and supports juniors to do the same.
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