Key Responsibilities:
Provide world-class customer support via email, phone and chat channels for Portuguese and English speaking customers all over the world.
Understand that making a customer happy is crucially important to a business's success and make that your goal for every contact.
Be creative, friendly, and solution-oriented with customers and colleagues.
Understand the need to meet expectations, rise above them, and go that extra mile for customers.
Constantly review the processes and suggest improvements.
Accountable for their own development, performance and efficiency.
Understand company values and promote them.
Agents are expected to communicate with colleagues and discuss case issues both in their local offices and international locations, via text and video call.