Following our expansion in 2025, we are looking for a Customer Support Site Lead to serve as the strategic anchor for our Consumer faced Customer Support teams in Hungary. You鈥檒l be the bridge between our global mission and local execution, ensuring our support is as world-class as our product. This is a high-impact leadership position where you will lead a team of Senior Team Leads to deliver excellence for our customers. You鈥檒l balance the rigorous demands of operational KPIs with the human element of building a resilient, high-engagement culture.
Specifically, you will:
- Drive Site Strategy: Take global and regional objectives and translate them into localised, data-driven action plans for the Budapest hub.
- Lead through Leaders: Mentor and grow a team of Senior Team Leads, ensuring they have the tools and feedback to scale their own teams effectively.
- Own Operational Excellence: Be responsible for the site鈥檚 global performance across areas such as Quality (Resolution Rate), Cost (Occupancy & Cost per Contact), and Speed (SLAs & Handling Time).
- Be the Local Anchor: Act as the senior representative for Customer Support in the Budapest office, collaborating with Product teams, Workforce Management and Recruitment to solve local challenges, as well as enhace talent retention and growth.
- Navigate Complexity: Collaborate with our People and Legal teams to ensure all site operations meet governmental regulations and remain in strict accordance with Hungarian Labor Law.
The Team
You鈥檒l be joining a fast-paced, no-ego environment. You will report to a Regional Lead and work alongside a global network of experts. Your arrival will be a catalyst for the Budapest Hub 2026 strategy, allowing our teams to evolve, gain more stability, and take on new challenges as we continue scaling.