What you get to do in this role:
Senior Engagement Managers (SEMs) lead and drive large and complex Expert Service
engagements, ensuring on-time, on-budget delivery of solutions to achieve customer business
outcomes. They are the key point of communication and coordination for the delivery team,
keeping the project on track by establishing and maintaining governance forums, mitigating risks
and issues, and driving rapid and effective decision-making, escalating issues as required.
- Lead the delivery team throughout the engagement, often in collaboration with a services partner.
- Manage the engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials.
- Work with the Sales Account Team, partner, and customer to understand the customer and the engagement; including challenges, partners, issues, and value being delivered.
- Understand the goals and align the deliverables accordingly.
- Apply expertise from the Now Create methodology and prescriptive guidance to promote delivery of the engagement, including long-term customer success.
- Be the single contact to encourage collaboration and customer agreement on proposed solutions.
- Mentor Customer Exellance or Partner team members to achieve the engagement's deliverables and promote the customer's desired results.
- Lead the delivery team throughout large complex engagements, often in collaboration with a services partner.
- Identify gaps between actuals and plan of record, proposing solutions and driving resolutions.