We're looking for a Channel Strategy Consultant to join our Client Care Operations team. You'll develop and implement channel strategies tailored to our business needs, build strong business relationships, and lead projects to boost operational efficiency and client satisfaction.
Key Responsibilities:
- Process Optimization – Assess workflows, identify inefficiencies, and design innovative solutions to streamline operations.
- Intelligent Agent Development – Build or integrate autonomous AI agents, multi-agent systems, and automation workflows.
- Change Management – Guide teams through technology adoption with clear training, communication, and rollout plans.
- Clear Documentation & Presentation – Produce structured reports, process maps, recommendations, and technical summaries tailored to different audiences.
Project Management:
- Project Management – Participate in, Plan, manage, and execute initiatives from discovery through delivery, controlling timelines, risks, and resources.
- Technical Problem-Solving – Translate business needs into technical requirements, evaluate solution options, and troubleshoot complex systems.
- Data Literacy – Work effectively with structured and unstructured data, understanding quality and interpreting analytics to support decisions.
Collaboration:
- Stakeholder Management – Engage and align cross-functional leaders, managing expectations across teams.
- Collaboration & Facilitation – Lead workshops, gather input, and foster consensus among diverse groups.
- Executive Communication – Communicate complex ideas clearly and persuasively to senior leadership.
- Adaptability & Continuous Learning – Work effectively with evolving tools and team needs while staying responsive in dynamic environments.
Strategy:
- AI Strategy & Architecture – Understand LLMs, agent frameworks, and modern AI capabilities to guide design and implementation.
- Business Acumen – Align solutions with organizational goals, financial considerations, and competitive context.
- Creative Innovation & Ideation – Generate forward‑thinking concepts, identify automation opportunities, and propose AI-driven enhancements that supports and aligns with independent and shared organizational goals
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.