What you get to do in this role:
The Customer Outcomes Senior Technical Consultant is responsible configuring the Logik application (Configure, Price, Quote) based on leading practices to provide a solution that achieves customer outcomes. The Senior Technical Consultant is the functional and technical expert in customer engagements.
- Participate in workshops with customers to assess current processes and establish future-state processes.
- Design and deliver Logik solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.
- Provide oversight and unit testing of code developed by ServiceNow, partner, or customer employees.
- Advise customers on how to take advantage of the Logik Application capabilities to improve their business processes.
- Provide feedback to product development to improve the product based on experiences gained with customers.