ServiceNow is looking for a Marketing Operations Analyst to support how Marketing uses and operates its core campaign and content management capabilities.
This role exists to make go-to-market operations and resource management solutions work better for the people using them every day. You鈥檒l help bring order, clarity, and follow-through to how requests come in, how work moves forward, and how teams know what to expect. When something is unclear, broken, or stuck, this role helps figure out what鈥檚 really going on and gets it to the right place.
You鈥檒l work closely with cross-functional teams to keep operations running smoothly and to make sure Marketers have a reliable, predictable experience as we continue to evolve how we plan, execute, and measure work globally.
What you get to do in this role
- Be a go-to operational contact for marketers who need help navigating campaign and content management processes
- Take in requests, questions, and issues, ask the right follow-up questions, and clarify what鈥檚 needed
- Help ensure work follows a clear, consistent process so people know where to go and what to expect
- Coordinate with partners to move work forward and close the loop
- Keep track of what鈥檚 in progress and help make status visible so teams aren鈥檛 left guessing
- Support the day-to-day operation of internal tools that help Marketing plan and manage work
- Notice patterns in questions or issues and flag opportunities to simplify processes or clarify guidance
- Provide lightweight guidance when needed to help teams use tools and processes correctly
- Help reduce noise, confusion, and unnecessary escalation by bringing consistency and follow-through to operations