Technical Writer - Emerging Talent Intern (July 2026-December 2026)

We are the Experience Team (EX)! We are made up of Product Designers, UX Researchers, Technical Writers, Design Operations, Design Technologists and Visual Designers.   

We are successful because of the collective minds of diverse individuals within the Experience Team, contributing to building innovative software that makes workflows smarter. We embrace representation in and from all professional and personal backgrounds and cultures to help propel passion and innovation in all our products.   

Learn more about our team here -  https://www.linkedin.com/company/servicenow/life/userexperience/ 
 
As an Emerging Talent Intern, you can expect to be given the space and the opportunity to build upon your skills and knowledge, while contributing to critical work as part of a core team.  

What you get to do:  

• Creating product documentation for end users and system administrators   
• Learning to author in a variety of environments, primarily DITA/XML   
• Researching, writing, and ensuring the accuracy of content that covers current and future releases of our product   
• Working closely with development teams in an Agile environment   
• Conducting peer reviews of documentation   
• Collaborating with other information developers to produce and share content for different types of deliverables (blogs, product documentation, knowledge base, video)   

Program Details:   

• 6-month program:  
  • Start Date: July 6, 2026
  • End Date: December 11, 2026
  • Full time 40 hrs/week  
• Benefits – health benefits, 401k, etc. 
• Hourly competitive pay, based on experience  
• Location: Open to all locations in the United States (Remote and onsite)  
  • Relocation stipend offered, if applicable