The Client Services Development Program (CSDP) is a dynamic two-year rotational program designed to immerse you in the world of Client Services. The CSDP is a unique opportunity to gain unparalleled experience in client-facing, technical, operational, and strategy roles through four six-month rotations. As a CSDP Associate, you will play a crucial role in supporting Visa’s mission to build a robust pipeline of talented Associates equipped with cross-functional knowledge and experience. You will be given comprehensive training and development opportunities, mentorship, networking platforms, community service opportunities, exposure to other Visa offices, and engagement with leadership throughout the program.
We are looking for candidates who are passionate about a career in service and driven to work hard to support client success. Our clients range from Big Tech, FinTech, large financial institutions, merchants, government, to small businesses. Whether you find yourself in a client-facing role, operations role, strategy role, or technical role, your end goal remains the same - to deliver an exceptional client experience.
You'll be part of the CSDP class of 2028 on a cohort-based journey where collective learning and growth are at the heart of the experience. Together with the class of 2027, you'll be among 25+ CSDP Associates making strides in our Atlanta office. This dynamic environment promises not just professional development and career growth, but also a fun and engaging experience.
What is Client Services?
We are global with nearly 4k team members operating in 50+ countries, supporting our clients in 18 languages, and are inspired to delight our clients every day. We use our deep expertise and thought leadership to proactively improve our clients’ success across multiple technology platforms. We operate global contact centers on behalf of clients, manage back-office support operations for the company, and help deploy and scale Visa products for clients while delivering an exceptional client experience through simple, fast, and always available services, every time.
Rotational Design:
CSDP Associates are encouraged to diversify their rotations and professional development by pursuing a variety of positions during the two-year program across the four rotation types: Technical, Client-Facing, Operational, and Strategic. Prior to each rotation, Associates review and rank their preferred rotations before being matched. Rotational opportunities are updated every six months and reflect pressing business needs, allowing Associates to directly impact important initiatives early in their tenure.
After graduating, CSDPs are promoted to Analyst positions across CS.
“Technical Aptitude” Rotation
One of the key competencies for many Client Services functions is Technical Aptitude. These potential rotations allow the Associate to gain understanding of the technical aspects of the products/ services developed and how to adapt technical concepts to drive business outcomes. This also include knowledge of supporting technology, competitive technology, in-house alternative technology, and the ability to translate technical concepts to non-technical users.
Potential rotations may include:
“Client Centricity” Rotation
As a function that provides direct support to clients, Client Centricity is a key competency (and a differentiator of the CSDP program). These potential rotations will provide opportunities for the Associate to relate to and empathize with the client throughout the client’s journey in order to design and deliver the service experience strategy in alignment with client needs to grow their business.
Potential rotations may include:
“Operational Excellence” Rotation
Operational Excellence is a critical competency to be successful at Visa. In these potential rotations, Associates will hone their abilities to plan, design, implement, and monitor workflows to continuously improve systems and business performance. Intended outcomes may include increasing efficiencies or effectiveness, reducing operational expense at the same time maintaining or enhancing experiences of stakeholders. Associates will learn to understand and apply key operational or teaming principles (e.g. Agile) in order to deliver value to Visa.
Potential rotations may include:
"Strategic Thinking” Rotation
Strategic Thinking is a critical competency to be successful at Visa. In these rotations, Associates will learn to generate and apply unique insights and opportunities intended to create competitive advantage(s) for Visa Client Services, find solutions to difficult or complex issues, whilst dealing with ambiguous situations, and apply different methods and techniques such as analytical ability, lateral thinking, and logical reasoning to create structure and a forward path from ambiguity.
Potential rotations may include: