What you get to do in this role:
The Expert Services Principal Technical Consultant is responsible for configuring the ServiceNow Platform based on leading practices to provide a solution that achieves customer outcomes. The Principal Technical Consultant is the functional and technical expert in customer engagements.
- Apply ServiceNow knowledge specific to IRM & SecOps domain expertise in customer engagements to provide best-practice technical and functional guidance to the relevant workflows.
- Participate and sometimes lead workshops with customers to assess current processes and establish future-state processes.
- Design and deliver ServiceNow Technology solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.
- Draft user stories and train customers to create their own user stories, acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them.
- Provide oversight and unit testing of code developed by partner or customer employees.
- Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.
- Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
- Provide feedback to product development to improve the product based on experiences gained with customers.
- Act as a technical lead on any engagement
- Developing solutions specific to user requirements gathered in workshops.
- Coordinating activities with other developers to ensure that integrations and platform functionality is designed to support the overall project.