Analyst Operations & Client Delivery - Social Impact & Sustainability

Why this is important to Visa

Visa understands that operating a successful company includes driving business growth, delivering strong shareholder returns and expanding digital commerce in support of local economies.

The Social Impact & Sustainability (SIS) team executes on this belief every day, connecting our shared communities within and outside of Visa. We strive to place Visa at the forefront to power the future of commerce for everyone through inclusive financial products, innovative and impactful solutions, and responsible corporate leadership. Our team works to leverage Visa’s assets, business model and global scale to drive business growth and economic growth, with a focus on communities where we do business. We aim to achieve this by building purpose-driven partnerships and delivering programs that have societal and business benefit, with a particular emphasis on supporting the financial success of small and micro businesses (SMBs).

What an Analyst, Operations & Client Delivery, CEMEA Social Impact & Sustainability does at Visa

The Analyst, Operations & Client Delivery, will be responsible for supporting team operations and delivery of impact programs and solutions with clients and partners across Central Europe, Middle East and Africa (CEMEA). The analyst will be expected to develop and leverage a robust understanding of the Social Impact and Sustainability ecosystems, combined with an understanding of Visa’s business and corporate objectives, and engage with other stakeholders and partners of Visa both functionally and regionally, to ensure successful execution and delivery.

Key Responsibilities:

1. Program and Solution Delivery
   • Support the end-to-end delivery of client products, services, and event activations.
   • Manage project timelines, task lists, and deliverables to ensure on-time execution.
   • Serve as a point of contact for internal teams to coordinate client-related tasks
   • Coordinate event logistics, including scheduling, vendor communication, and on-site support.
   • Track and update project progress in internal systems and tools.
   • Identify and escalate potential risks or issues to delivery leads.
   • Provide post-delivery support, including gathering client feedback and supporting reporting needs.
2. Stakeholder Engagement
   • Understanding the social impact & sustainability landscape and identify trends that are relevant to Visa’s strategy, programmes, and objectives
3. Business Planning & Operations
   • Supporting CEMEA SIS across finance and international operations, with dotted line reporting into the global Senior Director, SIS Business Planning and Operations
   • Supporting SIS’s input into Visa’s client engagements, presentations, and RFP responses across CEMEA
   • Facilitating the creation and syndication of regular updates and reporting to all levels of Visa management on key metrics and objectives