The Team
The Customer Excellence Group (CEG) is ServiceNow’s internal professional services organisation. The CEG team at ServiceNow works with customers to help them achieve their business outcomes by providing proven practice guidance and technical expertise. As part of the CEG Expert Services Delivery team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to realise the value of their ServiceNow investment, while making ServiceNow the best buying decision they’ve ever made.
The Role
This Senior Technical Consultant (Security Operations, Risk & Resilience) role leads the design and implementation of ServiceNow solutions to accelerate customer adoption and drive business outcomes. The role partners with customers to address key challenges, design and configure best-practice solutions, and drive delivery excellence. The ideal candidate is experienced in Security Operations, Risk & Resilience and leads both design and build across diverse stakeholders including customers, partners and junior team members.
What you get to do in this role:
- Manage technical delivery streams within large ServiceNow engagements, across diverse matrixed and cross-functional teams
- Facilitate process re-engineering and optimisation workshops and guide customers to maximise the value of ServiceNow technologies.
- Act as a domain expert in Security Operations, Risk & Resilience, consulting effectively and navigating strategically across specialised areas (e.g. Security Incident & Vulnerability Response, Posture Control, Integrated Risk Management, Third Party Risk Management, Policy & Compliance, Privacy Management, etc.)
- Architect scalable, best-practice solutions and present technical concepts effectively to varied business and technical stakeholders
- Create detailed user stories, test strategies, solution design documents and customer hand-over deliverables
- Configure and develop automation workflows and domain specific solutions aligning to ServiceNow standards
- Ensure consistent quality through technical oversight and testing
- Support pre-sales by leading scoping, solutioning, and estimation discussions
- Contribute innovation, best practices, and thought leadership to global CEG and product teams.
- Mentor colleagues, guide on customers, and partners on technical excellence and delivery quality