The Director of Digital Learning is a strategic, forward-thinking leader responsible for designing and implementing a cutting-edge digital learning ecosystem that delivers personalized and predictive learning journeys for field sales teams. This role owns the deployment and integration of advanced technologies, data analytics, and AI-driven solutions to maximize learning effectiveness and agility at scale. This leader transforms field sales learning by leveraging modern technology and analytics to deliver personalized, predictive, high-impact learning experiences that directly drive business growth.
Responsibilities:
- Architect and evolve the digital learning tech stack, selecting and integrating LMS, LXPs, content management, analytics, and AI-driven personalization platforms tailored for field sales roles.
- Drive the creation and delivery of adaptive learning journeys that respond to individual sales reps’ performance, behaviors, and skill gaps.
- Leverage data and analytics to predict learning needs, track engagement, and continuously optimize learning pathways for improved sales results.
- Partner closely with Sales Leadership, BTS, HR, and external vendors to ensure solutions are business-aligned, scalable, and secure.
- Establish best practices for user experience, mobile learning, social/collaborative features, and data privacy.
- Oversee technology roadmap, platform integrations, and vendor relationships to future-proof the learning stack and drive measurable impact.
- Champion a data-driven culture where learning impact is tracked, communicated, and continuously improved.
- Compliance and Governance: Ensure all digital learning materials comply with MRP.
- Demonstrates enterprise-wide leadership by modeling fiscal responsibility, aligning digital solutions with other internal L&D teams, and ensuring the appropriate allocation of resources to maximize value and effectiveness.
Essential Skills:
- Strategic Vision & Leadership: Ability to develop and communicate a clear digital learning strategy aligned with sales objectives.
- Learning Technology Expertise: Deep understanding of learning platforms (LMS, LXP), integration, and emerging tech like AI-powered personalization and analytics.
- Data-Driven Decision Making: Proficiency in leveraging analytics to drive learning effectiveness, measure business impact, and optimize learning journeys.
- Solution Architecture: Skills in architecting and integrating a scalable, secure digital learning ecosystem including vendor management and platform evaluation.
- Project & Program Management: Proven ability to deliver complex, cross-functional technology initiatives on time and within budget.
- Collaboration & Influencing: Strong ability to partner with Sales, IT, HR, and external vendors to deliver integrated solutions.