Wise is a global technology company, building the best way to move and manage the world鈥檚 money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.
More about our mission and what we offer.
Are you ready to take a pivotal role in enhancing customer relationships and driving business growth?
Wise is seeking a dedicated Account Specialist in Austin, TX to join our high-impact team! This is your unique chance to dive into proactive account management and help shape the future of business support at Wise.
What you'll be doing:
In this specialist role, you'll be managing a dedicated portfolio of high-volume business customers, focusing on retention and growth in contribution margin.
Proactive account management: You'll pioneer our differentiated service proposition, focused on achieving key performance indicators (KPIs) for resolution and quality, while strictly adhering to SLAs and regulatory compliance. This involves understanding customer needs, providing tailored advice, and proactively identifying opportunities for them to optimize their use with Wise.
Problem solving & support: Act as the go-to person for complex client issues. Leverage your deep product knowledge to provide powerful, personable relationships with your customer base, generating trust.
Strategic client engagement: Proactively monitor your portfolio's health and revenue growth. Use data-driven triggers to engage with customers, addressing potential issues and ensure ongoing customer satisfaction and growth.
Collaborate cross-team: Work seamlessly with support teams and other stakeholders such as Product, Engineering, and Business Operations teams. A crucial part of your role is providing valuable feedback that directly contributes to service and process improvements.