About the Team:
CRM & Industry Workflows is one of ServiceNow's highest-growth business units, responsible for reimagining how enterprises manage the entire customer lifecycle on a single AI-powered platform. The team builds and scales products spanning Customer Service Management, Sales & Order Management, Field Service Management, and industry-specific offerings. As ServiceNow challenges the traditional CRM category and expands its total addressable market, this business unit is at the center of the company's most ambitious growth bet鈥攃onnecting front, middle, and back-office operations in ways legacy CRM vendors cannot.
About the role:
As Strategic Operations Manager, you will serve as a strategic and operational partner supporting senior product leadership. In this role, you will help define the business鈥檚 strategic priorities, drive operational excellence, and ensure the organization executes with agility, transparency, and measurable outcomes. This is a high-visibility role that requires strategic thinking, analytical rigor, operational discipline, executive presence, and an ability to drive impact in a fast-moving, matrixed environment.
The impact you'll make: