We're looking for a FinCrime Operations Team Lead (focused on PEP Screening) to join our team in Tallinn, Estonia.
As a FinCrime Operations Team Lead, you will develop and oversee the daily operations of an analyst or specialist team. Your mission is dual-focused: to effectively mitigate financial crime risks while driving operational efficiency, regulatory compliance, and a customer-centric approach.
You will be instrumental in fostering a high-performing culture, acting as a key subject matter expert, and ensuring the team consistently meets or exceeds performance targets (KPIs).
Key Responsibilities
- People Leadership & Development: Lead by example, fostering a high-performance culture based on ownership and accountability. Coach and mentor team members of varying experience levels, providing regular, actionable feedback and managing performance issues swiftly and effectively. Conduct career map check-ins and make promotion/development recommendations.
- Operational Management & Excellence: Oversee daily operations, ensuring strict adherence to regulations and internal policies. Drive team and individual performance outcomes, measuring KPIs and quality standards. Identify and propose opportunities for process and tooling improvements, and manage timely administrative tasks (scheduling, hiring, training).
- Expertise Sharing & Risk: Act as the Subject Matter Expert (SME) in KYC/AML/Fraud/Screening. Support deep dives, identify root causes of problematic cases, and propose solutions. Apply a risk-based approach to financial crime prevention and maintain a comprehensive understanding of regulatory obligations.
- Stakeholder Management & Strategy: Collaborate closely with stakeholders, acting as the primary liaison between your team and the wider FinCrime organization. Escalate critical incidents (high-risk customers, control weaknesses) in a timely manner and employ impactful communication to convey vision and progress.
- Accountability: Take full ownership of your team's results, leveraging data to set targets, resolve blockers, and optimize output and efficiency.