Team Summary
The Client Services team provides industry-leading operational support to Visa鈥檚 clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the design, development, successful deployment and support of Visa products and services, enabling our client facing teams to deliver and scale new products, services, and initiatives into the market.
We are trusted partners to Visa鈥檚 clients, providing expertise to support and successfully grow their business.
What an Analyst does at Visa:
The Asia Pacific (AP) Client Success Management Shared Client Success team provide knowledge and expertise on market technology and infrastructure for Visa issuers, acquirers, processors, and fintechs. The Client Services team plays a critical role in ensuring the flawless delivery and service for Visa products and solutions for our clients.
This role will be based in Singapore and will be responsible for managing the operational relationships for a significant group of Visa鈥檚 growth clients, including financial institutions, third party processors and fintechs. This position is at an intermediate level and requires execution, analytical skills, and solid client relationship abilities.
In this role, you are expected to:
Projects to be a part of:
The team to work on strategically important projects for clients and Visa.
Why this is important to Visa
Client Success is a critical function in Visa. We are the subject-matter-experts to deliver best-in-class client services from operational perspective. This role will also provide the opportunity to shape how we lead the management of our clients through support and input into the tools, capabilities and processes that impact the client experience. This enables us to deepen our partnership with our clients and bring value to their business.
The individual will also define and deploy client support and service implementation strategies that drive value for our clients and support Visa鈥檚 strategy. This involves delivering effective, efficiency and consultative support aligned to business objectives and critically, establishes and fosters working relationships with Visa鈥檚 clients as well as internal stakeholders across all levels of staff and management, ensuring the Client Services team are regarded as operational partners and able to effectively represent client needs.