Assoc Application Analyst

What’s it all about?

You will support multiple mission-critical applications, including Visa’s Core Clearing and Settlement BASE II, which reconciles and processes funds between client financial institutions in a global, multi-data centre environment. This client-facing role involves assisting first and second-level support teams in problem determination and recovery for Open Systems and Mainframe applications, leveraging technologies such as Linux, Cassandra, DB2, Kafka, Golang, and emerging automation and AI-driven tools.

We’re looking for someone who thrives in a shift-based environment, learns quickly, and demonstrates strong problem-solving skills. You must be a team player with a proactive attitude and willingness to engage in continuous improvement initiatives.

What we expect of you, day to day:

• Run day-to-day operations across multiple technologies, ensuring stability and resilience.
• Escalate issues promptly to peers and/or on-duty specialists or team leads.
• Collaborate with service partners such as VIP Operations and Client Support teams to manage operational issues effectively.
• Work closely with global support teams on technical issues, installations, and recovery exercises.
• Learn and utilise bespoke tools and automation frameworks.
• Participate in process improvement initiatives, including automation of manual workflows and leveraging AI-assisted incident summarisation and predictive monitoring.
• Contribute to knowledge-sharing sessions and continuous skill development.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.