The Site Reliability Engineering (SRE) is a critical part of our Visa Cloud platform strategy. As an Site Reliability Engineer, you have a mindset to maximize system availability through both proactive and reactive means: you build robust technical support and automation to eliminate or minimize incidents, as well as investigate and resolve issues in response to live incidents. You are comfortable working with software engineering teams and supporting their demanding needs to ensure the security, availability and performance of the platform. You will join an established Cloudview - Site Reliability Engineering team.
Responsibilities:
- You will identify and support all platform and user operations related to Visa Cloud Platform services (IaaS/PaaS/Container as a service)
- On a typical day, Engineer will be primarily responsible for solving platform user and reliability issues.
- You will apply advanced troubleshooting techniques to provide tailored solutions and dive deep into the root cause of an issue.
- You will partner closely with software and systems engineers across the organization to ensure services/systems are highly stable and performant
- Collaborate with other team members on managing end-to-end availability and performance of mission critical services while working on individual projects priorities, deadlines, and deliverables
- Strong communication skills with a strong sense of urgency and attention to details
- Visa Cloud SRE team has 24/7/365 operation model and work schedule will be required to work in shift or on call support model
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.