We are looking for a motivated professional to join our team and take ownership of Retailer, eCommerce, and Vendor onboarding, engagement, and data compliance. In this role, you will work closely with suppliers, analysts, and project managers to strengthen relationships, improve data quality, and ensure service levels are met. You will be responsible for managing a portfolio of countries and retailers, driving measurable improvements in how we receive and use data.
This is a great opportunity for someone who enjoys working at the intersection of data, operations, and supplier engagement, and who wants to make a direct impact on business outcomes.
Responsibilities:
- Monitor and report key performance indicators (KPIs), ensuring data receipt aligns with service level agreements (SLAs).
- Partner with data analysts to review KPIs and lead conversations with suppliers to drive improvements.
- Analyze data quality metrics and collaborate with suppliers to enhance accuracy and consistency.
- Identify new opportunities to improve retailer data quality and work with the operations strategy team to bring these opportunities to life.
- Build and maintain strong relationships with suppliers, acting as their main point of contact.
- Support onboarding activities, including data quality testing, format alignment, and timeliness expectations.
- Coordinate with local operations teams and project managers to finalize onboarding plans for new suppliers.
- Handle escalations and queries from retailers, ensuring timely resolution and clear communication.
- Contribute to system improvements, including SAP, transactional data handling, FTP/MFT setup, and retailer system changes.
Note: This position requires occasional travel to meet with suppliers and support onboarding activities.