What you get to do in this role
- Represent and identify highly complex customer problems across the product and lead the design lifecycle from discovery through design validation and customer adoption
- Apply and adapt appropriate research techniques and methods for specific project needs
- Engage with customers to understand their unique needs for our products, defining and synthesizing user types and use cases
- Partner with Product Managers and Designers to provide highly informed strategic recommendations that influences decision making
- Validate feature and design direction through participatory design, early concept testing, formative and summative usability testing
- Provide direction, vision and leadership for large collaborative efforts
- Communicate and educate partners on findings through artifacts such as specific user segments, persona frameworks, jobs to be done, user journeys, task analyses, etc
- Provide mentorship to other members of the team and champion the discipline across the organization