As a Senior Manager in the Above Market Customer Success Team, you will be acting as the main point of contact and managing the queries and questions from key regional clients on NielsenIQ’s proprietary servicing platform. The success is visible by the efficiency and effectiveness of resolving client queries to satisfaction.
RESPONSIBILITIES
- Be the strategic insights consultant for the assigned clients
- Drive Regional insights through Retail Measurement presentations and analytics
- Be the point of escalation for data challenges for key strategic clients across Asia
- Provide quick and accurate responses to both internal and external FMCG clients
- Manage queries and questions through a NielsenIQ’s proprietary servicing platform
- Achieve competency in Dynamics to build management dashboards to track and analyse Key Performance Indicators
- Communicate on Product Enhancement, Universe Update & Delivery Details to clients
- Spearhead improvement projects to drive process optimization and uphold globally-acclaimed NielsenIQ data standards