Primary Functions:
Customer master data (CMD) in supply chain management (SCM) is the centralized, accurate, and consistent record of customer informationāincluding identification, location, and billing detailsā used to drive efficient order-to-cash processes.
ā¢ Creates and edit Master Data according to established policies and desktop instructions (SAP)
ā¢ Manages new customer set-ups and changes in support of business processes ā¢ Meet or exceed stated service level requirement
Key Responsibilities:
- Data Maintenance: Creates, updates, and maintains customer master records, ensuring compliance with data standards, policies, and requirements.
- Data Integrity & Quality: Performs regular checks to eliminate duplicate records, correct inconsistencies, and ensure accurate information across all systems (e.g., SAP, CRM).
- Process Coordination: Collaborate with Sales, Logistics, and customer service teams to process requests for new customers, changes, and closures.
- Reporting: Monitors data quality metrics and generate reports on customer master data performance.
- Data Validation: Verifies the accuracy of customer documentation and perform credit/tax assessment checks.