Job Summary:
We are seeking a proactive and detail-oriented Quality & Project Management Office Support Specialist to support Knowledge Management initiatives, Project Management Office activities, and 8D problem-solving processes. The role involves coordination across teams, documentation management, claims handling, and facilitating structured training sessions.
Key Responsibilities:
1. Knowledge Management & Training
Facilitate training sessions related to quality processes, tools, and internal standards.
Develop, maintain, and update training materials and knowledge repositories.
Support continuous improvement initiatives through structured knowledge sharing.
Track training effectiveness and maintain training records.
2. PMO Support
Provide administrative and coordination support to the Project Management Office.
Track project milestones, deliverables, and timelines.
Prepare project status reports and dashboards.
Ensure documentation compliance and version control.
3. 8D Process & Documentation
Support teams in initiating and completing 8D reports.
Ensure proper documentation of problem statements, root cause analysis, corrective and preventive actions.
Monitor closure timelines and follow up on action items.
Maintain centralized repository for 8D documentation.
4. Claims Management
Support customer claim handling and tracking.
Coordinate with cross-functional teams for root cause analysis and corrective actions.
Maintain claim status records and ensure timely closure.
Prepare claim summary reports and trend analysis.
5. Project Coordination
Coordinate between internal teams and stakeholders.
Schedule meetings, track action items, and follow up on deliverables.
Ensure effective communication flow across project teams.