Are you ready to take a pivotal role in enhancing customer relationships and driving business growth?
Wise is seeking a dedicated Account Management Specialist in Budapest to join our high-impact team! This is your unique chance to dive into proactive account management and help shape the future of business support at Wise.
What you'll be doing:
In this specialist role, you'll be managing a dedicated portfolio of high-volume business customers, focusing on retention and growth in contribution margin.
- Proactive account management: You'll pioneer our differentiated service proposition, focusing relentlessly on resolution, quality, and SLAs compliance. This involves understanding customer needs, providing tailored advice, and proactively identifying opportunities for them to optimize their use with Wise.
- Problem solving & support: Act as the go-to person for complex client issues. Leverage your deep product knowledge to provide powerful, personable relationships with your customer base, generating trust.
- Strategic client engagement: Proactively monitor your portfolio's health and engage with customers based on data-driven triggers to address potential issues and ensure ongoing customer satisfaction.
- Collaborate cross-team: Work seamlessly with support teams and other stakeholders. A crucial part of your role is providing valuable feedback that directly contributes to service and process improvements.