Staff Content Designer - Verification

Your mission:

Sitting in the Business Onboarding Verification team, you’ll shape the future of how we verify business customers globally. You’ll balance world-class customer experiences with regulatory standards.

Your influence will extend across the entire ecosystem — impacting customer-facing teams, platform teams, agent tooling teams and regional teams who operate around the world. Across them all, you’ll show the impact of strategic content design.

You’ll use your systems-thinking mindset, leadership skills and content design experience to shape end-to-end journeys, reduce friction, and support customers getting started with Wise. 

You will: 

• Shape the future of verification by setting a vision, standards and patterns to scale across a wide range of teams at Wise. 

• Own content design in the squad, developing and shaping messaging and experiences.

• Work with design leaders from other squads to build a single, seamless experience for customers.

• Collaborate with regional teams, tooling teams, operations teams and compliance to ensure simplicity and coherence across journeys. 

• Use your design leadership skills to elevate quality, maturity and alignment across the squad.

• Collaborate with product design, product management and engineering partners to lead teams and deliver work. 

• Plan and prioritise work, and onboarding new content designers as we scale.

 You’ll have the opportunity to:

• Guide teams to deliver impact and ship work you’re proud of.

• Be hands on, leading through the work and setting the bar.

• Elevate product and content design quality — you define what good looks like then help deliver it.

• Support, and be part of, a talented design team.

• Be part of a positive change in the world. We’re putting people and businesses in control of their money.

About you:

• You’re an accomplished content designer with experience shipping complex, world-class products.

• You have experience in B2B spaces — you understand businesses of all sizes, their pain points and their needs. 

• You’re comfortable navigating complexity and ambiguity — and can successfully lead groups in this environment.

• You’re able to navigate technical discussions with engineering, regulatory conversations with compliance, and logistical requirements with operations. 

• You have an eye for quality, and know how to support designers and teams to deliver it.

• You’re influential and inspiring, able to lead others in a culture that values autonomy and empowerment.

• You’re a trusted partner, building effective relationships with your peers across the business.