Staff Software Engineer - Python

Team overview

We are AI Services, a shared services platform team building solutions around Machine Learning and Generative AI capabilities. We build and evolve the AI platform, and partner with teams to build products and end-to-end AI-powered work experiences. As a Staff Machine Learning Software Engineer, you will play a major part in building solutions around Generative AI and Machine Learning (ML) capabilities that transform the user experience and workflow efficiency of our enterprise services. You will play a crucial role in developing and maintaining robust tools and services that enable customers to create, test, and deploy custom skills and prompts.  You will also be key to ensuring seamless integration with other ServiceNow products and external LLM providers, such as Gemini, Azure and AWS.

By joining our team, you will play an important role in shaping the future of AI capabilities on the ServiceNow platform, ensuring that our customers can harness the power of generative AI to improve productivity and self-deflection.

What you get to do in this role:  

• Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
• Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users.
• Design software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs
• Help design and implement new products and features while also enhancing the existing product suite