What you get to do in this role:
- Manage a team of Expert Services Managers, responsible for 4-8 Technical & Business Process Consultants each
- Develop strong executive relationships with Enterprise Architect, C-Level Executives and business leaders
- Understand business objectives and outcomes to support the Success Architect in developing a customer roadmap
- Enterprise Architecture
- Responsible for analyzing and translating business information and technical requirements into an architectural blueprint that outlines solutions to achieve complex business objectives
- Engages with customer enterprise architects to position ServiceNow as the digital transformation platform integrated with the core systems
- Assist Customer Outcomes sales with Staffing and Scoping Projects
- Advocate/champion ServiceNow鈥檚 advisory and expert services best practices and industry use cases with clients
- Work with clients and ServiceNow teams to establish delivery operating model governance to ensure successful go-lives, end-user adoption and on-going support
- Contribute thought leadership (methodology and white papers) on how Advisory, Expert Services, and Co-Delivery can optimize to achieve customer outcomes
- Guide a customer down a prescriptive solution design and manage through the technical implementation decision points
- Define solutions across the platform that align to out of the box capabilities
- Support the sales effort scoping and estimation that refine the customer vision and capabilities into activities and estimates
- Deliver high customer sat metrics for assigned accounts
- Responsible for all aspects of employee performance management for your team, including career development, performance reviews, Individual Development Plans, guidance and mentoring
- Responsible for the successful achievement of the Platform Architect KPIs, Quality Assurance of the customer engagements for your direct reports