WHAT YOU GET TO DO:
Design Enterprise Change Strategy
- Apply Prosci methodology (ADKAR, 3-Phase Process) to assess impact, formulate strategies, develop plans
- Conduct change readiness assessments across 1,000+ consultants globally across four geographies
- Build stakeholder engagement strategies securing executive sponsorship
- Create integrated roadmaps sequencing multiple initiatives
- Embed change management into PMO project governance
Drive Methodology & AI Tool Adoption
- Lead adoption programs for NOWCreate delivery methodology
- Develop change strategies for deploying AI agents and third-party tools (Klarity, Auctor) into consultants day to day operational paterns
- Build measurement frameworks tracking ADKAR progress
- Identify and address resistance early with targeted interventions
- Celebrate wins and amplify success stories
Build & Lead OCM Team
- Manage 7-8 professionals: change managers, communications specialists, training developers, analysts
- Establish OCM standards, tools, templates, playbooks
- Develop team capabilities in Prosci, ServiceNow, AI/ML concepts
- Balance workload across concurrent initiatives
- Foster collaboration with PMO, Delivery Acceleration, business leaders
Create Communications & Training
- Oversee multi-channel campaigns building awareness and engagement
- Answer consultant questions: Why change? What鈥檚 in it for me? How does this affect my work?
- Partner on learning experiences: e-learning, workshops, coaching in alignment with Service Now global learning standards
- Develop role-specific enablement materials
- Create feedback mechanisms: surveys, focus groups, office hours
Measure Impact
- Establish KPIs: adoption rates, proficiency, time-to-competency, satisfaction, methodology adherence
- Use Prosci tools to diagnose ADKAR gaps and design interventions
- Analyze adoption patterns and identify resistance points
- Report to PMO and executives on progress, risks, actions
- Conduct post-implementation reviews and capture lessons learned
Enable Leaders & Champions
- Equip executive sponsors with tools and coaching
- Develop middle managers as change leaders
- Build change champion network among influential consultants
- Create safe spaces for questions and peer learning
- Hold leaders accountable for change behaviors