Team & Role
At ServiceNow (including Moveworks), we embrace representation from all professional and personal backgrounds and cultures. This diversity fuels creativity, empathy, and innovation across our teams.
This role sits within the Product Design organization and focuses on Agent Studio, Moveworksâ enterprise platform for building, testing, and deploying AI agents and automations across systems. Designers here play a critical role in shaping product strategy and partnering closely with product management and engineering from the earliest stages of problem definition through launch and iteration.
As a Principal Product Designer, you will lead the design vision for Agent Studio, while also playing a key role in bridging the Moveworksâ Agent Studio experience with core Better Together Moveworks + ServiceNow umbrella initiatives. Youâll operate at both the strategic and executional levelsâdriving clarity in a complex, fast-evolving Agentic AI space.
What You'll Do:
- Lead the end-to-end design of Agent Studio, a unified workspace where developers and teams build AI agents, design logic, test workflows, and create integrations across enterprise domains (HR, IT, Finance, etc.).
- Shape how both technical and non-technical users build, test, and deploy agentic AI workflows across complex enterprise systems.
- Turn highly complex conceptsâautomation, integrations, orchestration, and AI behaviorâinto intuitive, scalable product experiences.
- Drive large, cross-functional initiatives, partnering with product and engineering to influence product strategy and long-term platform direction.
- Lead UX strategy and opportunity definition in the Agentic AI and automation space, identifying where design can unlock step-change user value
- Develop frameworks, patterns, and principles that standardize and scale Agent Studio experiences across teams and products.
- Play a key leadership role in post-merger integration, aligning Moveworksâ Agent Studio design strategies with core Better Together Moveworks + ServiceNow umbrella initiatives
- Interested in remaining deeply hands-on and curious, with a passion for experimenting in the agentic AI spaceârapidly prototyping, vibe coding, and testing new ideas to turn cutting-edge tech into real product value
- Mentor and elevate other designers, sharing knowledge and raising the bar for craft, systems thinking, and user-centered decision making.