This position serves as a project cum implementation manager and subject matter expert to clients (Financial Institutions or third-party technology platforms) who have signed up for Visa Commercial and Money Movement Solutionsâ suite of products. This is an individual contributor responsible for managing project and product delivery, taking a broad perspective to identify innovative solutions to meet Client needs. This role serves to understand, gather and document Visa CMS clientsâ requirements while providing system implementation, training and expert consultation on CMS product features and functionalities.
In this role, you are expected to:
- Provide quality project management and implementation support to Visa client institutions, processors and third-party platforms in assigned region to ensure client expectations are exceeded.
- Create and maintain implementation best practices for money movement and commercial card products using project management methodology and payments industry knowledge.
- Coordinate directly with clients to understand product setup requirements and facilitate product installations, conversions and maintenance requests without client impact.
- As a subject matter expert, acquire and maintain a deep understanding of supported services to train and consult customers and internal stakeholders on optimum delivery and adoption of our products.
- Be the voice of the customer - Represent clientsâ feedback, enhancement requests, system or operational requirements as well as negotiate and manage expectations internally and externally.
- Prepare and maintain detailed project scope documents, project plans, status reports, and issue log.
- Report client project accomplishments and deliverables to management on weekly or monthly basis and consistently log project progress on Microsoft Dynamics, Teams and SharePoint.
- Build and enhance positive working relationships with key Visa client institutions, technology providers and internal stakeholders.
- Manage alignment with client tactical and strategic initiatives while balancing against Visa deliverables and commitments.
- Proactively identify opportunities and implement recommendations to increase service quality and efficiency.
- Work independently with minimal supervision for own assignments and must be able to take the initiative to resolve challenging and complex problems within the established deadlines.
- Stay current with industry and client trends and maintain a strong knowledge of Visa payment products and services.
- While the role is based in Pasay, you will be providing services to clients across the Asia Pacific region.
- This position serves as a project cum implementation manager and subject matter expert to clients (Financial Institutions or third-party technology platforms) who have signed up for Visa Commercial and Money Movement Solutionsâ suite of products. This is an individual contributor responsible for managing project and product delivery, taking a broad perspective to identify innovative solutions to meet Client needs. This role serves to understand, gather and document Visa CMS clientsâ requirements while providing system implementation, training and expert consultation on CMS product features and functionalities.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.