Your tasks:
鈻篐ome Comfort department related, technical tasks of the HVAC (heating, ventillation, AirConditioning) industry
鈻篢ake hotline calls from professionals (e.g. installers, service partners) and end-customers with technical questions
鈻篠upport the 1st level support by being onsite in case of complex technical issues (e.g. commissioning, maintenance, repair) for HU
鈻篠upport the 1st level support in case of complex technical issues for HU and GR via phone or email
鈻篗aintain all relevant information in the corresponding systems like eAcademy, CRM, SAP, TIS to ensure that the customer issue is documented properly.
鈻篗aintenance of the eAcademy (editing, shaping of the structure of the overall content, creation of electronic education, updating of notices according to target groups, translation, updating of the calendar, taking care of the content...)
鈻篋eliver deep technical knowledge and expertise and help to solve the customers麓 problems via phone or email.
鈻篍xecute acceptance, scheduling, assignment and follow up of customer orders for after sales services for HU and GR
鈻篐andling complaints
鈻篠upport overall back-office services, administration and/ or assistance in defined area within after sales
鈻篠upporting the production of digital training/content in close collaboration with trainers and other stakeholders, as well as promoting these trainings and our extended warranty contracts
鈻篜resentation of the easyscan, MobTIS, TIS, SSK tool to service technicians