What you get to do in this role:
- Manage team of Platform Architects
- Point of escalation for partner support team to help determines requirements by working with partners
- Answers inquiries by clarifying desired information; researching, locating, and providing information
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests
- Maintains call center database by entering information and provide analysis
- Updates job knowledge by participating in educational opportunities
- Operational support for all partner related inquiries
- Create/modify knowledge base solutions/FAQ (internal as needed)
- Other duties as assigned.