Role Overview
As Senior Manager, Account Executive—U.S. Fintech Partnerships (Neobanking), you will own relationships and business outcomes for a portfolio of high-growth, digital platforms redefining consumer financial services. You’ll drive partnership plans, translate priorities into Visa solutions, and coordinate cross-functional resources to launch, optimize, and scale programs.
You will be measured by global client engagement scores (NPS) across 8–10 innovative fintechs and neobanks issuing Visa debit, prepaid, and/or credit credentials, as well as accepting Visa cards to move money onto their platforms or internationally. The role requires senior-level expertise across issuing, merchant acquiring/origination, and the typical suite of Neobanking financial services. You must influence at C-level to design winning agreement structures that secure brand alliances and other commercial deals that broaden partners’ product suites and help them earn and invest contractual funds to drive growth.
In addition to client engagement, you are expected to:
- Meet or exceed annual financial scorecard targets and secure critical commercial agreements for the U.S. Fintech segment.
- Champion the voice of the customer through executive engagement, PR, quarterly business reviews, and close collaboration with specialized product and sales teams.
- Contribute to a high-performing, inclusive, and connected Fintech team culture.
Success requires broad Visa product knowledge (Visa Direct, consumer issuing, issuer-processing, the basics of network money remittance) and the ability to navigate complex negotiations with tech executives.
Key Responsibilities
Account Ownership & Execution
- Serve as the primary lead for assigned neobank/digital banking partners, own the account plan and deliver against shared objectives and growth targets.
- Lead quarterly business reviews, provide executive-ready updates on performance, pipeline, and risk/issue mitigation.
Pipeline, Commercials & Deal Progression
- Advance opportunities end-to-end, from discovery and business case through pricing, negotiation, contracting, and launch handoff.
- Maintain accurate CRM hygiene and opportunity tracking to deliver on partner objectives and Visa’s growth.
- Influence at C-level to secure agreements that expand Visa’s product suite and partnership value.
Cross-Functional Support
- Orchestrate collaboration between Product, Legal, Finance, Risk, Advisory, and Value-Added-Services specialists to accelerate delivery and resolve issues.
- Liaise with sponsor banks and processors/program managers to operationalize program changes.
Segment Expertise & Communication
- Distill market trends, portfolio economics, and operational levers for consumer issuing and money movement, brief internal stakeholders and inform account strategies.
- Prepare concise, executive-ready materials for internal and client leadership.
- Represent the voice of the customer in executive forums and strategic initiatives.
Solutioning & Growth
- Map partner use cases to Visa capabilities (issuing, money movement, value-added services) and build pragmatic roadmaps.
- Identify and scale improvements that lift auth rates, reduce fraud/chargebacks, and increase top-of-wallet Visa credential usage.
- Help partners leverage contractual funds for mutual growth.
- Drive portfolio growth in alignment with Visa’s long-term strategy.
Risk, Compliance & Governance
- Partner with Risk/Legal/Compliance to embed U.S. consumer banking controls (KYC/CIP, AML/OFAC, Reg E disputes) into program design and operations, monitor SLA and policy adherence.
Team & Culture
- Contribute to a high-performing, inclusive, and connected Fintech team culture, supporting strong collaboration.
This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.