We are seeking a motivated IT Systems Engineering Intern to support the IT department at our Semiconductor plant in Roseville, CA. The intern will work collaboratively with both the Director of IT and team members to document and map processes against ITIL frameworks.
Responsibilities:
ITIL Process Implementation Support:
- Assist in documenting and mapping existing IT processes against ITIL frameworks (e.g., Incident Management, Problem Management, Change Management, Request Fulfillment).
- Contribute to the development and refinement of process documentation, work instructions, and standard operating procedures
- Help identify opportunities for automation and efficiency within existing ITIL processes.
- Support the roll-out of new or updated ITIL processes
Metrics & Reporting:
- Assist in the identification, definition, and establishment of relevant ITIL-related KPIs and metrics.
- Collect, analyze, and interpret data from various IT systems (e.g., ITSM tool, monitoring tools) to track process performance.
- Develop and maintain dashboards and reports to visualize key metrics and trends.
- Contribute to the preparation of regular performance reports for IT leadership.