Responsibilities:
- Identify and surface opportunities for client projects and submit for inclusion into plans.
- Design performance solutions to client requirements, striving for innovative and efficient approaches.
- Undertake client projects, including project road mapping, client interviewing, analytical review of inputs, structuring of recommendations, report writing.
- Bring deep subject matter expertise to bear in undertaking engagements such as portfolio strategy, portfolio diagnostics, and Acquisition and Loyalty program health checks.
- Create, develop and maintain models, contribute to IP creation and standardized VCA offerings.
- Conceive and brief to the Analytics team projects including segmentation, propensity models, and other intelligent targeting solutions.
- Defining the scope, understanding clients objectives, framing the problem or opportunity.
- Collecting and analyzing input such as client information, interviews, data, processes, policies, competitive and environmental information.
- Synthesizing analysis to determine gaps, issues, opportunities.
- Identifying solutions such as strategies, tactics or programs of activity.
- Recommending approaches, providing guidance and at times physically supporting implementation at the client site.
- Facilitate meetings and workshops as an element of client engagements, to enable creative problem solving and/or transfer domain knowledge, helping clients to realize project objectives across multiple client teams/functions.
- Foster partnership with other internal functional areas, ensuring alignment of opportunities and recommendations particularly with product functionality and availability.
- Where employee is a subject matter expert, provide knowledge sharing, coaching and training across functional teams and/or regions.
- You will have gained a variety of experience in the payments industry, including card issuing, and be passionate about an aspect that you have gained deeper expertise in, be it loyalty, product, credit risk, operations or another vertical. You will comfortably pivot from strategy development to program execution. Whilst you will work closely with the Senior Director to frame client engagements, you will confidently take the lead in client interactions.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.