Job Description

Full-time
Provide enterprise level technical external and internal support to our customers and prospects via a support ticketing system and within SLAs
Research, diagnose, troubleshoot and identify solutions to resolve customer technical issues
Collaborate internally and support the technical onboarding of new customers including users’ set-ups, configurations, etc
Monitoring & validating data automated processes
Document knowledge and help educate colleagues and teammates on technical cases
Keep current with product knowledge and latest features and functionality

About NielsenIQ

NielsenIQ