The Director of Analytics, Professional Services is responsible for leveraging Visa鈥檚 data insights into actionable tools and services for Visa and our customers. This includes supporting the development of self-service reporting and analytic tools, recurring business reports, ad-hoc analytics, and other data functions that enable performance monitoring, troubleshooting, and informed business decisions.
The Director role assists in managing Visa鈥檚 risk models in alignment with Visa鈥檚 model risk management framework. Directors help ensure compliance with model risk management policies, guidelines, and procedures, and support escalation of model changes or issues to Model Risk Management.
Essential Functions
- Support development of tools and strategies for monitoring data quality and integrity.
- Assist in creating and managing recurring business reports on Visa products.
- Provide analytic and reporting support to customer success and client management teams.
- Conduct ad-hoc analytics for troubleshooting, root cause analysis, and fraud pattern identification.
- Contribute to the development and maintenance of Visa鈥檚 self-service analytics and reporting services.
- Collaborate on the use, development, and management of models and associated risks, ensuring alignment with business needs.
- Serve as a point of contact for model-related questions and coordinate with relevant teams.
- Evaluate new data sources and features for potential model improvements.
- Maintain communication with Model Risk Management and other stakeholders on new models and updates.
- Ensure vendors adhere to Visa鈥檚 guidelines and transfer all model materials to Visa.
- Assist in documenting model implementation plans and coordinating releases with product and validation teams.
- Provide necessary documentation for validation and sign-off processes.
Additional Responsibilities
- Offer input on modeling approaches, data sources, and design.
- Review model results and provide feedback to developers.
- Maintain archives of model documentation and backup versions as appropriate.
- Perform other duties as assigned.
Competencies
- Strong communication skills across diverse stakeholders.
- Ability to work independently and collaboratively.
- Demonstrates professionalism and resilience in complex situations.
This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.