Your contribution is something big!
- Responsible to provide Technical (Diesel system current and future) and product training towards Wholesales, BDx and independence Diesel Workshop
- Responsible to provide Repair & Service trainings to service provider including BDC as possible warranty service provider
- Responsible as Diesel Technical help desk for TCT relevant component repair, technical product support and enquiry
- To provide 2nd level support to local TSS
- To Liaise with KAM and Local TSS to assist customer on technical and equipment field service support including Commissioning, User training, Repair and Service FMN and Master pump testing
- Responsible to identify potential service provider and define contract for field service and workshop support.
- Responsible for Diesel workshop audits SQA / SQT / IMP
- Scope: Audit preparation, (manage / train service provider), result evaluation, identify future improvement measure, including system upload
- Responsible for Diesel warranty (Parts and Equipment) tracking to support timely feedback towards customer and identify trend for technical improvement and support to generate monthly warranty report