PRIMARY FUNCTION :
The Key Account Manager’s role is to oversee a portfolio of assigned automotive OEM customers, develop a profitable service parts business derived from our OE division and actively seek new sales opportunities.
In this role, he/she will have to liaise with cross divisional and/or functional internal teams (including Customer Service, Product Mangers and Logistic Planners) to improve the entire customer experience.
KEY ROLES AND RESPONSIBILITIES :
- Build and maintain strong and long-lasting business relationship with customers.
- Serve as the main point of contact for all customer account management matters
- Negotiate contracts and close agreements to maximize profit.
- Develop a solid and trusting relationship with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our services according to customer needs and objectives.
- Maintain efficient account portfolios.
- Clearly communicate the progress of initiatives to internal and external stakeholders on a scheduled basis.
- Develop new business with existing accounts and /or identify areas of improvement to meet KPIs.
- Forecast and track key account metrics (e.g. monthly sales results and annual forecasts, etc)
- Update account fact sheets and account status reports
- Collaborate with cross divisional / functional teams to achieve targets while keeping customers satisfied and engaged with our products and services in the long run.
- Assist with challenging customers’ requests/issues/escalation as needed.
- 80:20 Account management : Acquisitions