Job Summary
'0KM & field customer complaint solving, including problem diagnose, problem solve proposal, problem solve coordinate, action and confirmation.
Roles and Responsibilities
'- Hotline trouble shooting, check online data to confirm complaint
- On-site trouble shooting, data diagnose and provide problem solve proposal
- Coordinate, solve problem, and confirm vehicle status after maintenance
- Field monitoring project
- Technical training to OEM
- Other task assigned by supervisor.
- Coordinate, perform and supervise the customer quality related tasks self-dependent according to the customer and RB quality requirements and in co-operation with RB and cusotmer team members
- Escalate topics to line managers if potential customer escalation expected
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