🔑 What You’ll Do
Act as the voice of the customer inside our plant — managing complaints, audits, data, and reports.
Coordinate between plants for incoming and outgoing products.
Support new projects & engineering changes: prototypes, testing, reporting, PPAP submissions, ECR/PCR handling.
Drive customer complaint resolution — analyze, implement, and follow up on corrective actions.
Track and reduce failure costs, both internal and external.
Collect and share customer insights to shape our future business strategies.
Take part in defining product-specific characteristics and customer touch points.
📌 Other Responsibilities
Maintain and improve quality systems (work instructions, inspection standards, customer requirements).
Manage annual budgets related to quality.
Handle non-conformities and support continuous improvement (CIP meetings, OPL implementation).
Act as a safety coordinator, leading the team in all safety initiatives.
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